Outlook: Toolbar "Norms"

The two toolbars you can't live without in Outlook are:

• Standard 
• Formatting

To be sure you are showing both, right click in the dead area (gray area) somewhere to the right of whatever toolbars you have showing, and be sure Standard and Formatting are chosen.  You pretty much can't live without the Standard toolbar and will be amazed what you are missing if you don't have the Formatting toolbar shown.